Learn How Service Organizations Will Overcome the Global Skills Shortage
Service organizations are challenged to expand and refine their workforce to address the skills shortage affecting the industry. Yet finding and retaining the right people is increasingly difficult.
A combination of the pandemic, the shift to a digital customer / service experience, and the acceleration of new technologies have forever changed the service model.
Today, finding the right people with the right characteristics, skills, and experience is difficult and time-consuming. Attracting them is even more challenging.
Help prepare yourself for this changing dynamic by examining the current state of the service employment such as attrition due to retirement, job dissatisfaction, limited candidate pools, shifting qualifications, and experience; and reviewing technologies to attract, expand, and refine your workforce.