Mitutoyo Corporation
Mitutoyo America uses IFS for advanced sales and service management
The implementation of IFS led to increased efficiency and visibility.
In 2002, Mitutoyo America transitioned from a legacy AS400-based system to IFS. After seeing improvements in efficiency and visibility they joined the early adopter program for IFS’s enhanced business intelligence (BI) functionality. As Mitutoyo business involves sales and service, they make heavy use of the service management and maintenance functionality of IFS, alongside the lifecycle management functionality to track the location of assets such as their coordinate measuring machines. Overall their IFS solution has created a unified SCM, finance, service management and maintenance application.
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“We use a lot of work orders and a lot of scheduling and field service. For return material authorizations (RMAs), we do capture reason codes and we can perform Pareto analyses of returns.”
Vice President of Information Technology
About Mitutoyo
The world's largest provider of measurement and inspection solutions, offering a comprehensive range of machines, sensors, systems, and services.
Benefits seen in IFS
- A unified enterprise application that handles sales, SCM, finance, service management and maintenance
- Easy access to APIs to extend IFS in new ways
- An embedded BI solution
