Smart Care achieves 86% service technician resource utilization
Through IFS Success, Smart Care has access to experts who understand its business model and ecosystem.
The partnership and evolving Success Plan supports its new multi-service business acquisition model, and Smart Care is able to reduce time from ideation to delivery, realizing an 86% service technician utilization.
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“Having pre-purchased capacity with IFS Success means we can quote out projects rapidly and immediately start the work. That immediacy dramatically accelerates time-to-value.”
President & Chief Operating Officer, Smart Care Equipment Solutions
Smart Care
Smart Care Equipment Solutions is a rapidly growing group of commercial kitchen equipment service companies, acquiring 8-10 companies a year. The organization provides customized, local programs and commercial kitchen repair solutions to foodservice operators across the US. Sectors serviced include restaurants, fast food outlets, hospitality, food retail, foodservice management and healthcare.
- Priority access for growth
- Acquiring data
- Informed consulting expertise
- Dedicated Success planning
- Ambitious analytics
- Moment of Service™️
- Choosing success engagement
Since January 2020, Smart Care has used IFS in the Cloud including ERP, FSM and PSO via Software-as-a-Service (SaaS).
Smart Care’s growth strategy demands refactoring its IT platform to operate multiple service organizations and multiple brands within a single system.
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