Beijer Electronics manufactures and delivers human machine interface terminals and automation software. With help from IFS enterprise resource planning (ERP) software, Beijer has adopted an Industry 4.0 approach, using IFS IoT Business Connector to integrate data from connected devices in the field with their enterprise system of record to deliver advanced service and support to customers. From core ERP functionality to data from IoT to customer relationship management, the company now has a single platform to facilitate the customer and service lifecycle. Beijer has gained:
"If I compare the costs for maintenance and consulting we had before, it has now been reduced by half."
- Automated service workflows
- Real-time analytics through IFS Lobby
- Faster customer service
- A fundamentally new business model, delivering services and data analysis to its customers
Beijer Electronics achieves supply chain excellence with IFS Applications