IFS Remote Assistance is a merged reality solution blending a remote expert with another person to instantly diagnose, solve and validate issues. Remote experts can support customers, technicians or engineers in inaccessible locations, even from thousands of miles away. It means your experts can be anywhere, instantly.
The user-friendly interface results in minimal training and fast deployment, meaning it can be up and running in days and delivering almost instant value to your business.
IFS Remote Assistance merges two real time video streams, blending a remote expert with someone who needs support in another location. It provides an interactive help session in a collaborative, virtual reality environment to accelerate and simplify problem diagnosis and resolution.
Experts can be hands on and virtually reach out and touch what their customer or field technician sees in their field of view. They can telestrate, freeze images, use hand gestures, share pictures, or even add real objects such as specialist tools into this merged reality environment.
days from inquiry to deployment
or less to onboard and train users
weeks from pilot to full roll out
end customer satisfaction rating
For forward-thinking businesses looking for new ways to delight their customers, minimize downtime, and mitigate costly truck rolls, IFS is here to help. With IFS remote assistance, you'll have the tools to truly transform the way you deliver service. Download this factsheet
Organizations are reimagining how they do business in order to make better use of precious resources, reduce costs and maintain social distancing. Remote Assistance can have a transformative, immediate impact by delivering virtual hands-on assistance. Watch industry experts share real-world use cases and present a live demo, and discover how this solution can help your business today.
Roel Rentmeesters, Director of Global Customer Service for Munters, discusses how the company has adapted to the COVID-19 crisis and provides valuable first-hand insight on how and why they deployed IFS Remote Assistance and the benefits it has delivered.